Brita Not Honoring the $10 Mail-in-Rebate???

January 19, 2012 · 7 comments

by Jennie
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Update: As I suspected, it looks like Brita has changed their mind...

I just got word that a Brita representative has stated on their Facebook page that they will not be honoring the $10 Mail-in-Rebate that they released earlier this week.

They did not give any sort of explanation for not honoring the rebate, so I really have no idea what the issue is. I will say that if this is true, it is certainly quite disappointing that they would issue a rebate, knowing full well that it would encourage thousands of customers to go out and buy their pitchers and then not honor it.

I have a feeling that there may be more to come on this one as I'm sure they will be receiving a ton of complaints. If you would like to share any thoughts with them you can do so on their Facebook page. For now, I would suggest holding onto your receipt and keeping your pitcher in the package (if you have not already opened it). I'm really hoping they will decide to still honor these so we all don't have to return our pitchers, but only time will tell.

(Thanks for the heads up I Heart the Mart!)




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{ 7 comments… read them below or add one }

1 Acacia via Facebook January 20, 2012 at 12:15 AM

I think they changed their minds. They will be honoring them.
Hi Brita fans! Great news to report: We will be honoring all the mail-in rebates that were recently available! We apologize for all the inconvenience this caused. Thanks for you patience and sticking with Brita. Enjoy your rebates!

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2 Heather Gaglio January 19, 2012 at 9:56 PM

I called Brita customer service today and specifically asked them what to send and where to send it to to receive my $10 mail-in-rebate. At no point in the coversation did she say they wouldn’t honor it. In fact, I asked her if I just sent the UPC code & my original receipt I’d receive the rebate and she said “yes”. I already sent mine off, so I’m hoping it’s legit.

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3 Susan via Facebook January 19, 2012 at 7:06 PM

Just think it is very un-professional of a company to not honor their own offer.

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4 Susan via Facebook January 19, 2012 at 7:05 PM

To Kristen Key – We have one you can have got an extra one last time around- still new in package. Respond if you want it.

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5 Kathryn via Facebook January 19, 2012 at 6:51 PM

Will not buy their products anymore! Going to switch………

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6 Michelle via Facebook January 19, 2012 at 6:43 PM

Good thing I got mine from last time!

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7 Kristen via Facebook January 19, 2012 at 6:01 PM

Wow, that sucks, because we just found out there’s lead in our water and I was going to go get one. :( Well, let’s hope I can find the pitcher at my tiny WM and use the Q from the paper. Better than nothing! :)

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