Many of us have been there…you plan plan plan and shop shop shop only to get to the register and have none of your eCoupons deduct. There are a few reasons this can happen, but by far the most common reason is that the store’s eCoupon system was down when you checked out. Some other reasons include that you purchased the wrong product, you forgot to scan your shoppers card or you had your coupons loaded on the wrong card.
Since eCoupons are just that, electronic and not paper, it is a little more difficult to fix the issue that just saying “my coupon didn’t scan”. When I’ve had this happen to me, these are the steps that I’ve found most successful in getting my money back:
1. Go to customer service and explain that none of your eCoupons deducted. Make sure to have your coupon policy in hand in case they try to tell you they don’t accept eCoupons or something crazy like that. On rare occasion, depending on how many eCoupons you had, they will take your word for it and refund you the money for the coupons that didn’t deduct….but please keep in mind that this is very rare since the store has no record of the coupons and thus will not be paid by the manufacturer for their redemption.
The other way to do this is to print out the coupons that you have loaded on your card. P&G eSaver, Cellfire, and Shortcuts all have this option. Bring this sheet up to customer service and that way you have some proof that the coupons were actually loaded onto your card.
2. If customer service isn’t able to help you (which again, is common) you can go directly through Cellfire, Shortcuts, or P&G eSaver to get your money back. They process varies a little bit depending on which eCoupon provider you’re dealing with and where you shopped. Sometimes it can be a little bit of a hassel, so it is up to you on if you want to pursue it or not.
3. If all else fails, you can always return the product(s). I know this is a big pain in the butt, but hopefully this isn’t something that is happening to you all the time. If it is, you might want to consider getting a new shoppers card and reloading your coupons.