Update: Thank you to all of you who have shared your thoughts regarding this new policy. I had a lengthy conversation with Kelli McGannon with King Soopers tonight regarding your feedback. She apologized for all of the confusion and assured me that their intent was to first, provide clarity to their valued customers and to their stores around what their coupon policy is. Also, they indented for this new policy to help those of us who use coupons in a non-extreme way by allowing us to actually use more coupons than the prior (3) coupon limit.
Additionally, I was able to get some clarification about some of your questions regarding the episode of Extreme Couponing that was shot at King Soopers and aired last week. The reason that the featured shopper was able to get overage was because she was using coupons that doubled up to the amount of the value of the product before a Mega Event deduction was taken of. Although it is not King Soopers policy to give overage, in this case it is allowed. I have personally be able to get overage during Mega Events, so this is nothing new. In regards to the number of coupons that the shopper was allowed to use, of course King Soopers reserves the right to make exceptions to their policy. In this case, a special order was placed for the products that were purchased in large quantities, so King Soopers allowed her go over the coupon limit that we are all very familiar with. When I asked Kelli if they would be willing to allow other shoppers to place special orders and go over the coupon limit, she told me that it would be up to the individual store manager, but if it is possible they would be happy to help us out. Again, their goal is to support couponers in their stores and they are happy to work with us when it is possible for them to do so.
I have to say hats-off to King Soopers for hearing our concerns and responding so quickly. I’m expecting to receive an updated coupon policy from them tomorrow that I think will clear up a lot of this confusion. I’ll also have a little extra special treat to go along with it that I think you’ll be pretty excited about, so stand-by! 😉
I received an e-mail this morning from King Soopers corporate with their revised coupon policy. You can view and print the entire policy here:
There are two changes that I want to point out to you:
We reserve the right to limit no more than five (5) paper manufacturer coupons for the same product, each coupon value considered (1) coupon in the same transaction.
Only five (5) Internet Coupons per manufacturer per Customer, per day.
I’m glad that the limit has been changed to five, but am disappointed that now all coupons of the same value are considered the same…regardless of their source. Before, we could use three of the same paper coupons and three of the same printable coupons in a single transaction, but now it looks like they are going by value.
I am also pretty disappointed in the second item above. Since General Mills and P&G are each manufacturers does that mean that we can only use five printable P&G coupons per day? I’m honestly not sure what the answer is to this one, but I do plan to ask and will let you know when I learn more! 🙂
What do you think about this new policy?