Here is another question I’m asked a few times a day. 🙂 What do I do if I was supposed to receive a Catalina coupon, but it doesn’t print? The good news is that you can still get it! Here’s how:
If you should have received a catalina coupon but it didn’t print at the store you can contact Catalina at 1-888-826-8766 with your receipt information and they will send you your catalinas in the mail. You can also submit your receipt information on their website.
Make sure to reach out to Catalina Marketing as soon as possible after returning home from the store. If you wait too long, the coupon could expire and customer service will unfortunately not be able to help.
If the catalina offer is advertised on the shelf, you can also try asking at the customer service desk of the store if they are able to help. It is a little hit or miss on if they will be able to or not, but if you do not want to wait for your catalina in the mail it is an option.
Why didn’t my catalina coupon print?
There are a number of reasons for why catalina coupons do not print. Sometimes the machine is down, sometimes the store’s system is down and sometimes the entire Catalina Marketing system is down. If you are sure that you purchased the correct products within the correct promotion dates, make sure to follow the above instructions to receive the coupon that you were expecting.